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By Paul Oestreicher
There was a time when life had a rhythm and a structure that provided a sense of stability. New automobile models from major manufacturers debuted in the fall, coinciding with the fresh lineup of television shows for the next year. Political campaigns had defined seasons, unlike the perpetual, endless cycles we see today. People consumed news in predictable doses — morning or evening newspapers and the 6 o’clock broadcast. Then came 1980, along with CNN’s 24-hour news cycle.
I like a fast pace. I like action. But over the past few decades, the world has been accelerating toward a state of constant stimulation, creating a culture of immediacy, anxiety, and FOMO (fear of missing out).
The erosion of reliability and dependability — qualities that once defined institutions, businesses, and even personal relationships — has led to a more volatile society. When everything is in flux, from how we consume news to how governments operate, uncertainty becomes the norm. The modern political climate, typified by Mark Zuckerberg’s ethos of a “move fast and break things” mentality, exacerbates this instability, making it difficult to trust that the systems designed to serve us will endure.
The Cost of Constant Change
At the heart of reliability is consistency. Toyota outpaced U.S. stalwarts not merely by selling cars but by building its reputation on reliability. McDonald’s expanded nationwide and globally because customers always knew what to expect — a dependable product that felt familiar. Similarly, FedEx built an empire on the promise of guaranteed delivery times, reinforcing the idea that businesses thrive when they prioritize reliability over disruption.
Contrast this with today’s landscape: streaming services release entire seasons at once, disrupting the traditional weekly anticipation of new episodes. The news cycle refreshes every second, rendering yesterday’s headlines irrelevant before they can be fully processed. In politics, policies and positions can shift overnight, with leaders reversing their stances as quickly as a spreading rumor or a social media trend. This constant churn creates instability and fosters a culture where nothing feels secure.
However, this doesn’t’t mean that change is inherently negative. Adaptation is essential for growth, and businesses, governments, and individuals must evolve in response to new realities. The key lies in understanding when and how to change in a way that preserves trust and stability. JCPenney serves as a cautionary example of how abrupt, poorly executed changes can backfire. In 2011, CEO Ron Johnson aimed to revitalize the department store by eliminating sales and discounts in favor of everyday low prices. Although his intention was to modernize the brand, the drastic shift alienated loyal customers who were accustomed to bargain hunting. The outcome was a significant decline in sales and consumer trust. This example demonstrates that while change is often necessary, it must be managed carefully to ensure it aligns with customer expectations and core brand values.
The Psychological Toll of Instability
Stability is not merely a luxury; it is essential for mental well-being. When individuals know they can depend on certain structures, it eases stress and anxiety. Now, work emails arrive at all hours, and the expectation for immediate responses intensifies burnout. The line between personal and professional life has become blurred, making it difficult to truly disconnect.
In the political arena, the unpredictability of governance has heightened public anxiety. Legislative norms that once ensured steady, incremental change have been abandoned in favor of radical shifts. The chaotic management of Twitter (now X) following Elon Musk’s acquisition illustrates the dangers of impulsive, reactionary decision-making. Abrupt mass layoffs, policy reversals, and inconsistent enforcement of rules have created an unstable platform where neither users nor advertisers know what to expect. Similarly, the Department of Government Efficiency (DOGE), influenced by Musk, has eliminated government jobs without a clear long-term strategy, leading to service disruptions in crucial areas such as veterans’ affairs and nuclear security. This instability erodes public trust and intensifies societal stress.
The recent trend of dismantling policies without clear replacement strategies — whether in healthcare, environmental protections, or economic regulations — erodes confidence in institutions. People question whether today’s rules will still apply tomorrow, making long-term planning nearly impossible. The whipsaw of on-again, off-again tariffs, for example, has thrown the global economy into turmoil.
The Importance of Dependability in Leadership and Institutions
Strong societies rely on dependable leadership. The most outstanding leaders — from Franklin D. Roosevelt to Angela Merkel — are remembered not for their flashiness but for their steady hands during turbulent times. Their decisions instilled confidence because they were predictable and rooted in principles rather than short-term expediency.
An article titled “The Surprising Trait Google Looks for to Identify Potential Leaders” by Walter Chen emphasizes a similar principle in business. Chen states, “At Google, they’re obsessive about looking at data to determine what makes employees successful, and what they found in the numbers was surprising. The most important character trait of a leader is one that you’re more likely to associate with a dull person than a dynamic leader: predictability. The more predictable you are, day after day, the better.” Leaders who are erratic or reactionary create uncertainty, which ultimately undermines efficiency and morale.
In business, companies that uphold their commitment to quality and service withstand the test of time. Apple’s focus on long-term reliability in its products has cultivated a loyal customer base. Their ecosystem strategy ensures that devices work together seamlessly, reinforcing consumer trust.
Reclaiming Reliability in an Unstable World
To counter the chaos, we must collectively re-emphasize the importance of dependability. Businesses should prioritize consistent service, and governments should support measured, sustainable reforms instead of reactionary changes. Individuals can foster reliability in their lives by following through on their commitments, maintaining integrity, and building trust within their communities.
The world may never return to the slower pace of the past, but that doesn’t mean we have to accept unpredictability as the new standard. Stability is not a relic; it’s a choice. In an era marked by constant disruption, the ability to offer reliability and dependability is more valuable than ever.
